Credit and debit cards make payment easy, but unfortunately over the years have been targeted for fraud. Most of the breaches occur at retailers or their processing networks, systems we have no control over, but JHFCU offers several ways to help you keep your card secure. We encourage you to use these solutions to help protect your card and account.
Debit and Credit Card Security Best Practices:
- A text alert from us will always be from a 5-digit number and NOT a 10-digit number
- If you have received a voice or a text message from us and are unsure about responding to it, call us at 410-534-4500 for assistance.
- Using a mobile wallet option (Apple Pay, Google Pay, Samsung Pay) can prevent secure information from being included in a potential data breach at a retailer. Mobile wallets store your card information and convert card data to an encrypted token to pay the retailer, so they never have access to your actual card data.
- Regularly check your account online to see if there are any suspicious transactions. If anything looks amiss, call us directly for assistance.
- We will NEVER ask you for your PIN or 3-digit security code on the back of your card. If someone who claims to represent JHFCU asks for this information hang up and call us directly.
Lost or Stolen Card: 410-534-4500 or 1-800-543-2870
During business hours: Press 6, then 2
After Hours: 855-735-0533
Activate Card or Select PIN: 1-800-992-3808
To Verify Visa Transaction after Receiving Text or Voicemail Alert: 833-735-1897
-
EMV Chip
Our Visa debit and credit cards feature an embedded microchip that provides additional safeguards against fraud. -
Card Alerts and Controls
Enroll your JHFCU Visa debit and credit card to receive instant alerts via email or text for purchases based on the criteria you select. -
Visa Online Checkout
Skip the lengthy checkout process and use Visa Online Checkout. It's easy, fast and secure, stored behind multiple layers of security, plus receive special deals via email.