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Needed a small loan for an older vehicle. Julia Brunner explained that the car I was considering was too old to qualify for an auto loan but she could do a signature loan. She explained the difference, got my information, and within a few minutes I had a decision. She was extremely helpful and efficient on the phone. In less than an hour I had the necessary funds in my hands. It was even very close to closing time (on a Friday mind you!) and she offered to assist if the branch was closed. What great service! These things can be stressful and complicated... I felt none of that. Thank you Julia for your kind assistance. Absolutely will consider JHFCU for any additional needs.
- Paul R.
I had a wonderful experience working with Kristy Jacobs today, she went above and beyond to help me with a banking issue I had that was my error. I've told several co-workers about her service and directed them where to go to sign up for their own account. Thanks again JHFCU!!
Been a member over 20 years. Never a problem. Even after I retired, they'll still be "my credit union."
Opened my account as a part-time employee in the medical school in 1984, after changing to a full-time position on the main campus in 1986 finally left JHU in 1988 but kept the account. I haven't been in Baltimore since 1996 and have moved several times since then, but the credit union is a constant. Always get good help when I call, on-line access is easy; no reason to change after all these years. Good job!
- Paula M. - Member Since 1984
I have been a JHFCU member since 1998. My opinion is JHFCU is the best credit Union there is, from car loans, personal loans, winter wonder loans, skip a payment, they have been there for me so many times, I love my credit union.
A member of JHFCU since 1989, I have purchased several cars and had other loans with the CU over the years, many of them facilitated by Sharon Battaglia. Sharon is, hands down, the best loan officer I have ever worked with, from any financial institution. She knows her business thoroughly, is always kind, patient and thoughtful, and never places herself above the customer.
I love you guys. Especially the credit repair service and just in general. I have never stayed with a bank this long. Thank you JHFCU FOR MAKING MY LIFE A LITTLE BETTER!
- Cassandra T.
Ashley was so sweet to my 6-year-old daughter opening up her 1st account. She was patient and took the time to explain things at her level and to answer all her questions. Thanks for being a part of our neighborhood.
- Charles A.
I have been a JHFCU member for many, many years. I cannot imagine doing business with any other financial institution!
- Jeanette R.
I have been a member with the Johns Hopkins Federal Credit Union for several years and I have been pleased since opening my accounts with them. When I purchased a used car at Carmax, they made the process smooth and seamless. The customer service I have received when traveling has been great as well. They contacted me immediately when my debit card was compromised a few years ago. The level of security precautions that they take are second to none. I am highly pleased with my membership at the Johns Hopkins Federal Credit Union and thank them for all that they do for members
- Ababa K.
Reopened my account after several years because I was in car market and they had excellent loan rates. From the time I sat down with my customer service rep (Tiaira) to walking out with a blank check loan took only 20 minutes. Great customer service and a rate the car dealer could not touch. The 1% rebate was a cherry on the top..
I know that everyone is extremely busy at the CU so I called the day before around 4:50p to follow-up on my loan status. I want to commend Ms. Tina Horn for her exceptional help in getting my loan processed. When I opened my email this morning, I was very pleased to find Ms. Horn’s e-mail regarding my approved loan. I truly appreciate her time and effort in helping me. It has made all the difference for me to know that I can take care of important things now. Kudos to the electronic process it was very easy and efficient.
- H. C.
Kathy & Diane have been wonderful to work with. We did all this work over the phone and as a working mother of 3 children, I appreciated all the time saved. Everyone was very nice and I could not be more pleased with the service JHFCU provided. The Docusign option was the icing on the cake. Thank you so much for being amazing!
- E. W.
Couldn't ask for a better credit union. You guys are great and have always gone out of your way to assist me in my loans. Fantastic Job!
- B. C.
Spoke to Michele on Jan 29th... She was very helpful and very patient with me in regards to what I was calling about. She also answered and was very helpful answering questions about a change in my direct deposit. I don't usually do this, but her help, kindness and professional attitude stood out which prompted me to want to acknowledge her.
- M. F.
I am renovating my home, and have run into expenses I did not anticipate. I had already taken out a 20K loan, and still needed more cash to pay contractors. I called, and the representative answered, helped me kindly, and had my loan re-upped to the 20K in a very short period of time. I will now be able to complete and sell my house. Thank you!!!
Excellent service. I love the fact that you can do all your transactions with the bank, online.
Tina Horn was exceptional to work with. She was flexible and made the loan process for our new vehicle, seamless! Give her a bonus. Great customer service. Thank you!
I have never in my whole borrowing history been so impressed with the ease of this process. And Ms. Smith is phenomenal!!! Please ensure she is congratulated on her professionalism, organization and commitment to results. Because of my experience with her, I will surely look at JHCU for future borrowing.
Both locations have wonderful staff that just make the whole banking experience easy and stress free. Glad to be a part of a credit union that makes each transaction the best transaction. Wish all financial institutions were on the same level as JHFCU. You guys are wonderful.
I couldn't be happier with the customer service that I have received the past two times that I have needed a loan. Everything was done over the phone in a professional, timely manner. I love being able to sign the documents electronically and the disbursement options!! Thanks!!!
I've been with you all a long time, and I've enjoyed the great service. I get quick replies, convenient money management tools, and interesting financial information.
Joining JHFCU was certainly one of my best financial moves and your people continue to define service to the max. I am adding to the testimonial to expand it across two lines.
First of all let me congratulate the Johns Hopkins FCU for the excellent service they provide. Ever since I moved my accounts to the Credit Union, I stopped paying banks all kinds of fees. A big chunk of my money went to pay "BANK FEES" Now that I do business with JHFCU, I am managing my money better and know exactly what I have.
- Maria M.
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